Festive Period – Opening Hours

Our office hours over the Christmas period are as follows:
The company will be closed from Thursday, 21st December 2023 and will not re-open until 9:00am on Tuesday, 2nd January 2024.

However, to ensure we maintain critical customer support the B&C Technical Service Division will provide the following cover for emergency breakdowns
for emergency breakdowns:

Date
Cover
Friday, 22nd Dec Closed, 9am Engineer on call until 2pm
Monday, 25th Dec Closed (Public Holiday)
Tuesday, 26th Dec Closed (Public Holiday)
Wednesday, 27th Dec Closed, 9am Engineer on call until 2pm
Thursday 28th, Dec Closed, 9am Engineer on call until 2pm
Friday 29th, Dec Closed, 9am Engineer on call until 2pm
Monday 1st, Jan Closed (Public Holiday)

Contact Engineer On Call

To contact an Engineer on call, please phone: 087-1491197 and 083-0236381

Charges

Customers with comprehensive contracts: No charge

Customers without comprehensive contracts: Call out charge – €300 (+ hourly rates x 1.5)

Omnicell Equipment Support

From Thursday 21st December 2023 at 5:15 PM until Tuesday 2nd Jan at 9am please phone: 01-2952503.

To provide 24/7 support, calls will be transferred to the Omnicell Ireland and UK Helpdesk.

Press button 5 for Technical Assistance, then press button 5 for Automation support

You will be required to give your Name, Telephone contact number, Hospital location details and a brief description of the fault.

You will receive an initial call back from an Omnicell Engineer within 30mins.